ZYIA ACTIVE offers a money-back guarantee on products returned within 30 days from the date of sale to be eligible for a refund or credit. Products must be returned in their original packaging and must be unopened and unused. The
product must not be altered, damaged, or marked upon in any way.

Products purchased from a Representative’s replicated website and shipped directly to the customer by the Company must be returned to the Company and the
Company will issue a refund to the customer. Products sold to a customer by a Representative from her or his inventory must be returned to the Representative who sold the merchandise, and it shall be the responsibility of the Representative to issue the refund to her or his customer.

No refund is available for products damaged by abuse or misuse, or for merchandise sold on a closeout or clearance sale, or which is otherwise sold as a “special” and identified as nonrefundable. Shipping costs are not refundable, and it is the customer’s responsibility to pay for return shipping charges on merchandise being returned to the Company unless the merchandise is defective or is received by the customer in damaged condition. There is a $2 re-stocking fee for each product that is returned.

If a Representative returns or exchanges $300 or more in merchandise during any 12 rolling month period, the Company may treat the return as a cancellation return and may cancel the Representative’s agreement. Please send all returns
to:

ZYIA ACTIVE, Returns
238 West Life Science Way S # 300
Draper, UT 84020

ZYIA ACTIVE does not accept the return of tools for refund for any reason after one year. Representatives are responsible for all incurred shipping expenses.

ZYIA ACTIVE does not exchange product or tools. If you want to exchange anitem for another, you may use the return policy above for credit and then purchase the desired item with that credit.
If you receive an item that is damaged, broken, or defective, please contact us as soon as possible. ZYIA ACTIVE only accepts these claims within five (5) business days of receipt. Please examine each shipment of product or tools carefully and contact us in a timely manner. Photos may be requested. A pre-paid shipping label may be provided to you by ZYIA ACTIVE for any necessary returns of defective items. If the damage or defect is a direct result of the shipping carrier, you may be likewise asked to help participate in any claims ZYIA ACTIVE may file to collect reimbursement for damages to your order. Limit of one return per order.

Shipments lost by a carrier are the responsibility of the Representative and their carrier. ZYIA ACTIVE is happy to assist with relevant information such as ship dates and tracking but is not responsible for packages once they have left the warehouse.

If there is an error in your shipment, contact ZYIA ACTIVE to rectify the issue within five (5) business days. We regret we cannot correct any shipments, replace missing ordered product, etc. if we are not informed within 5 business days.
Please check all received orders for both tools and product promptly. We will work with you to repair any errors as quickly as we are able including expedited shipping when necessary.

We do not currently offer expedited shipping on either tool or product shipments.

At the first of each month, our system processes commissions. During this time, it’s critical that we not interfere with the calculations process by submitting returns or exchanges into the system. Sometimes, this process can take up to five days to complete, leaving us unable to process returns until after the fifth day of the month.

Please know we do our very best to process all returns and exchanges as soon as possible. But as a general rule, please allow ten days from when we receive returns to inspect and handle them properly.

We cannot guarantee items will remain in stock between the time you submit an exchange in your back office and when we process it. To make sure you get the piece you want, we suggest purchasing your chosen replacement and simply sending back the original piece for a refund at the same time. When you process an exchange this way, we’ll waive the $2 restocking fee and refund the shipping cost on your new order. All you need to do is include proof of purchase with your return request. Another option is to choose some alternative replacements. When you create an exchange, simply use the “note” section to list some other product SKUs you’d like in case your first request is out of stock when we process your exchange.